Terms & Conditions.

These Terms & Conditions ("Agreement") govern the subscription-based creative services provided by Sprint Creative Agency, a trading name of Hollinger Creative LTD ("we", "us", "our"), a company registered in Scotland.

By subscribing to or using our services, you ("Client") confirm that you have read, understood, and agree to be bound by this Agreement in full.

1. Services

Sprint Creative Agency provides creative services on a subscription basis including, but not limited to:

• Brand identity design (logos, visual systems, brand guidelines)
• Video production (editing, motion graphics, short-form and marketing content)
• Social media management (content creation, design assets, scheduling support where agreed)
• Web development (landing pages, websites, UI design, and front-end builds)
• Print design (business cards, posters, brochures, packaging, and physical marketing materials)
• Marketing strategy support

All services are delivered within the scope of an active subscription plan as defined in Section 2.

2. Subscription Plans

Our retainer service is offered across three plan tiers.

2.1 Startup Plan (Option 01)

• Designed for startups and early-stage businesses
• Covers brand identity, web design, print, social media management, and marketing strategy support
• One (1) active task at any given time
• Includes a monthly strategy call
• 24-hour response time during business hours
• Video production is not included under this plan
• Minimum engagement: 6 months (see Section 5)

2.2 Business Plan (Option 02)

• Designed for established businesses requiring ongoing, broad creative support
• Covers all services in the Startup Plan plus video production
• Two (2) active tasks at any given time
• Includes a monthly strategy call
• 24-hour response time during business hours
• Live filming is included subject to the restrictions in Section 4
• Animation work is limited to one (1) animation task at any given time
• Under the Business Plan, one (1) animation task may be completed at the same time as brand identity work, print design, or web work, provided this remains within the overall active task limit and fair use terms
• Minimum engagement: 6 months (see Section 5)

2.3 Enterprise Plan (Option 03)

• Available on request for businesses requiring bespoke creative solutions beyond the scope of the standard plans
• Scope, deliverables, active task limits, pricing, and specific terms are agreed individually in writing
• Unless a separate bespoke agreement is in place, these Terms & Conditions apply as the default framework for Enterprise engagements
• Where a bespoke agreement conflicts with these Terms, the bespoke agreement takes precedence

To enquire about the Enterprise Plan, contact us at hello@madebysprint.com.

2.4 Active Task Rules

Across all plans, the following rules govern active tasks:

• A new task may only commence once a current active task has been completed and delivered, up to the limit of your plan
• A task awaiting Client feedback or approval counts as an active task
• Submitting multiple requests simultaneously does not bypass the active task limit, excess requests will be queued
• Active tasks must be different types of work unless otherwise agreed in writing. For example, where the plan limit allows, you may have one (1) animation task active at the same time as one (1) print design task, one (1) Webflow page design task, or one (1) logo and identity project, but not multiple tasks of the same type active at the same time
• We define what constitutes a distinct task and task type. Broad or multi-deliverable requests may be split into separate tasks at our discretion
• Animation requests are treated as distinct tasks. Only one (1) animation task may be active or completed at any given time, unless otherwise agreed in writing

3. Fair Use Policy

Our subscription model is designed to offer flexible, ongoing creative support. To maintain quality and fairness across all Clients, the following fair use terms apply.

3.1 Scope of Requests

• Each task must represent a single, clearly defined deliverable or phase of work
• Requests that are overly broad or contain multiple deliverables (e.g. "rebrand the entire company" or "build a full website") will be split into phases and managed across separate tasks and/or billing periods
• We reserve the right to define what constitutes a reasonably scoped task

3.2 Volume & Complexity

• Subscription plans are not intended to support unlimited high-volume or high-complexity output within a single billing period
• Requests that individually or collectively require a disproportionate amount of time, resource, or specialist input may be flagged and discussed
• We may decline, restructure, or separately quote for requests that exceed reasonable subscription usage
• Repeated submission of large or complex tasks in rapid succession may be scheduled across future billing periods

3.3 Revisions

• Revisions are included but limited to changes within the original agreed brief
• Significant changes in direction, scope, or concept after work has commenced may be treated as a new task
• Excessive or repetitive revision cycles on the same deliverable may count toward or exhaust task capacity at our discretion

3.4 Client Feedback & Response Times

• The Client is expected to provide clear, consolidated feedback within a reasonable timeframe (typically 3 to 5 business days)
• Tasks left awaiting Client feedback for more than 10 business days may be archived or de-prioritised without notice
• Delays caused by the Client do not entitle the Client to additional tasks or capacity within the same billing period

We reserve the right to define 'reasonable usage', manage workload across all Clients, and make final decisions on task scope and scheduling. These measures exist to protect service quality for everyone.

4. Video Production, Filming Restrictions & Limits

Video production, including live filming, is available on the Business Plan and Enterprise Plan only, and is subject to the following terms.

4.1 Filming Day Allowance

• Plans that include video production are limited to a maximum of one (1) filming day per calendar month
• A filming day is defined as a single day of on-location production, regardless of hours worked, number of shots, or deliverables produced that day
• Half-days, short shoots, and run-and-gun sessions each count as one (1) filming day
• An unused filming day does not roll over to the following billing period

4.2 Geographic Restriction, Fort Worth, Texas Area Only

Live filming services are restricted to the Fort Worth, Texas area only.

• We will not travel outside of the Fort Worth, Texas area for live filming as part of a standard retainer subscription
• Filming requests outside this geographic area cannot be fulfilled under the retainer and must be separately negotiated and quoted as a standalone project
• Remote locations, multi-site shoots, or shoots requiring overnight travel are excluded from the retainer scope entirely

Fort Worth, Texas refers to the city of Fort Worth and its immediate surrounding metropolitan area within Tarrant County. If you are unsure whether your location qualifies, please confirm before scheduling.

4.3 Exclusions, Additional Production Requirements

The following are excluded from the standard retainer and must be quoted separately:

• Specialist crew, additional camera operators, or Directors of Photography beyond our standard team
• Studio hire, specialist locations, or permit-required venues
• Talent, presenters, voice-over artists, or models
• Drone or aerial footage
• Extensive lighting rigs or specialist equipment hire
• Multi-day or multi-location productions beyond the one-day monthly allowance

4.4 Scheduling

• Filming days must be booked in advance with a minimum of 5 business days' notice
• We reserve the right to reschedule filming in the event of weather, illness, or unforeseen operational constraints, with no liability to the Client

4.5 Standard Production Setup & Extras

• A standard video production booking covers a single (1) day shoot
• The standard crew and kit for an included shoot is one (1) camera operator with a standard sound kit
• Anything beyond this standard setup, including additional shoot days, extra camera operators or crew, and specialist sound, lighting, or equipment, is charged at the prevailing market rate
• All such extras must be quoted and agreed in writing in advance of the shoot

5. Minimum Engagement Period

All standard retainer plans (Startup and Business) carry a minimum engagement period of six (6) months from the date of first payment.

• The Client is committing to a minimum of six monthly billing cycles
• Cancellation before the end of the minimum term is permitted (see Section 16), but the Client acknowledges that early cancellation means they have not fulfilled the intended engagement and that this is noted at the point of sign-up
• We will not pursue legal action for the balance of the minimum term unless a separate formal agreement has been executed

The minimum engagement reflects the time required to deliver meaningful, compounding creative value. We strongly encourage Clients to honour the full term to realise the full benefit of the service.

6. Ownership & Intellectual Property

Upon receipt of full payment for the relevant billing period:

• You own all final deliverables created specifically for you under this Agreement
• This includes brand assets, final designs, websites, print files, and final video outputs

The following are not included in this transfer of ownership:

• Working files, source files, project files, raw footage, edit timelines, or design source documents, unless otherwise agreed in writing at additional cost
• Third-party assets (stock footage, licensed music, fonts, imagery) which remain subject to their original licensing terms
• Any concepts, ideas, or directions presented but not selected by the Client

If ownership of working or source files is required, this must be requested and agreed in writing before work commences. Additional fees may apply.

7. Client Responsibilities

By using our services, you confirm and warrant that:

• You own or have full permission to use all materials, assets, imagery, copy, or content you provide to us
• Your requests do not infringe any third-party intellectual property rights, trademarks, or copyright
• You will use our deliverables in compliance with all applicable laws and regulations
• You will provide clear, timely, and consolidated briefs and feedback
• You will not submit tasks or materials that are unlawful, harmful, discriminatory, or in breach of third-party rights

Failure to meet these responsibilities may result in suspension of services without refund.

8. Payments & Refunds

• Subscriptions are billed monthly in advance
• Payment is due at the start of each billing period; late payment may result in active work being paused
• Subscription fees are non-refundable by default
• In exceptional circumstances, refunds may be considered on a case-by-case basis at our sole discretion
• If a refund is approved for a billing period in which work was produced, the Client forfeits the right to use any deliverables produced during that period
• Chargebacks or payment disputes may result in immediate suspension of services and recovery of costs

9. Turnaround & Delivery

Delivery timescales depend on:

• The complexity and scope of the request
• Your active plan type
• Timely receipt of Client feedback, approvals, and assets
• Current workload across all active Clients

We do not guarantee specific delivery dates unless expressly agreed in writing. We will always communicate proactively about timelines and any delays.

Client-requested deadlines must be communicated clearly at the time of briefing. Urgent deadlines may incur an additional fee, to be agreed in advance.

10. Service Availability

• We operate during standard US business hours, Monday to Friday, excluding public holidays
• We do not guarantee uninterrupted service
• Scheduled studio closures (e.g. Christmas, summer breaks) will be communicated in advance

11. Acceptable Use

You agree not to:

• Misuse, disrupt, or attempt to exploit our services or team
• Use deliverables for unlawful, harmful, discriminatory, or deceptive purposes
• Breach third-party licensing terms through redistribution or misuse of assets
• Attempt to circumvent task or capacity limits by submitting requests under multiple accounts or names
• Engage in conduct that is abusive, threatening, or disrespectful toward any member of our team

Breach of acceptable use may result in immediate termination without refund.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, consequential, special, or incidental losses arising from use of our services
• Our total aggregate liability is limited to the total subscription fees paid in the most recent billing period
• We are not liable for delays or errors caused by third-party platforms, tools, or assets
• We are not responsible for misuse of delivered assets by the Client or any third party acting on the Client's behalf

13. Third-Party Assets & Licensing

• Where third-party assets are incorporated into deliverables, the Client is responsible for ensuring appropriate licensing is in place, unless otherwise agreed in writing
• We will notify the Client if licensed assets are used and provide licensing information where available

14. QuickBooks Online integration

Our services include an optional integration with QuickBooks Online, provided by Intuit. By connecting your QuickBooks company you authorise us to access, and to create and update records in, that company on your behalf for the purpose of providing accounting-sync features. You are responsible for the accuracy of the information you choose to send to QuickBooks and for reviewing the resulting records. The integration is provided on an "as is" basis, and your use of QuickBooks Online is additionally governed by Intuit's own terms of service and privacy policy. You may disconnect the integration at any time, which revokes our access.

15. Portfolio & Marketing Use

We reserve the right to showcase completed work, including brand assets, design, websites, video, and social content, in our portfolio, case studies, website, social media, and marketing materials.

• If confidentiality is required, a Non-Disclosure Agreement (NDA) must be agreed and signed in writing before work commences
• Verbal requests for confidentiality do not constitute a binding agreement

16. Termination & Cancellation

16.1 Cancellation by the Client

• You may cancel your subscription at any time with written notice to hello@madebysprint.com
• Cancellation takes effect at the end of the current billing period
• No refund will be issued for the remaining portion of any billing period
• Cancellation before the end of the six-month minimum engagement period is acknowledged at the point of sign-up (see Section 5)

16.2 Termination by Sprint Creative Agency

We reserve the right to terminate or suspend your subscription immediately, with or without notice, in the event of:

• Breach of these Terms & Conditions
• Non-payment or payment dispute
• Conduct that is abusive, unlawful, or harmful to our team or business
• Activity we reasonably believe to be fraudulent or misrepresentative

Upon termination, any outstanding deliverables may be withheld until all outstanding payments are settled.

17. Governing Law

This Agreement is governed by the laws of Scotland, United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

18. Changes to These Terms

We may update these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice via email or our client communications platform. Continued use of our services after such notice constitutes acceptance of the updated terms.

19. Contact

For any questions regarding these Terms & Conditions, please contact us:

Sprint Creative Agency, Hollinger Creative LTD

Email: hello@madebysprint.com

Website: madebysprint.com